GENERAL BOX OFFICE INFORMATION
The
Amway Arena Box Office is located on the East side
of the Amway Arena on Revere Street.Tickets for all
Amway Arena events may be purchased by visiting the
Amway Amway Arena Box Office, online at Ticketmaster.com,
all area Ticketmaster centers (FYE) and by phone at
407.839.3900.
Amway Arena Box Office: 407.849.2020
Orlando Magic Ticketing Services: 407.89.MAGIC
or www.orlandomagic.com
Orlando Predators Ticketing Services: 407.648.4444
or www.orlandopredators.com
Hours of Operation:
Monday – Friday: 10 am –
6 pm and/or until one hour after event start time.
Saturday & Sunday: 3 hours prior
to event start time through one hour after event start
time (Hours of operation are subject
to change, please call 407.849.2020 for verification)
Will Call:
Ticketmaster Will Call is available at least 90 minutes
prior to show time. Please have proper ID available
when picking up your tickets.
Box Office Parking:
For your convenience, there are complimentary 15 –
minute parking spaces available on Alexander Place.
Payment Accepted:
Cash, Visa, MasterCard, American Express & Discover
AMWAY ARENA BOX OFFICE EVENT ON SALE GUIDELINES
With Paperless Ticket™ there is no waiting in
will call lines. All it takes is a single swipe of
the credit card used for purchase at the door of the
venue and a photo ID check by door staff that leads
to a quick, secure, and simple way to experience live
entertainment. You will not receive paper tickets
for Paperless Ticket™ events. Instead of going
to the venue's Box Office Will Call window, you should
go directly to the door, present a valid photo ID
(such as a driver's license, state ID or passport)
and swipe the credit card used to purchase tickets
for entry. Your entire party must enter the venue
at the same time. Tickets are non-transferable.
Virtual credit card users: please do not use your
virtual credit card account number for any Paperless
Ticket™ purchase as you will need to present
your physical credit card at the time of entry.
If you no longer have the credit card used to purchase
your tickets with Paperless Ticket™ as the delivery
method, please complete the form on the "Ask
a Question" tab so that a Customer Service Representative
may assist you further
During
select event on-sales, the box office will facilitate
a lottery process called Random Number Distribution.
This process provides the opportunity for those participating
in the lottery, an equal chance to be the first in
line. Please contact the Amway Arena Box Office (407.849.2020)
to verify if your event will have a Random Number
Distribution process. Please review the following
guidelines as they will assist you with the on-sale
process.
• Box Office accepts cash, AMX, DSC, MC and
Visa.
• Patron must be a minimum of 12 years old to
receive a line-up ticket.
• Typically one hour before on sale commences,
(please verify with the Amway Arena Box Office for
details) each person will be issued one line-up ticket
and the matching stub will be entered into the random
number drawing. If you are not present during the
distribution process, you will not be issued a Line-up
Ticket. Sorry, no exceptions.
• The beginning number will be drawn by someone
in the line (preferably a small child).
• The line will then begin according to the
number randomly selected.
• If you arrive after that time, patrons must
take their position in the “Late Line”(which
is at the end of the number line).
• A lottery ticket only guarantees a place in
line and Orlando Venues Management discourages camping
out on-site, which includes but not limited to parking
lots and surrounding Orlando Venues property. The
individual selected to draw the random number is not
guaranteed to be first in line.
Orlando Venues Management reserves the right to refuse
ticket service to anyone that violates any of these
guidelines. Please contact the Amway Arena Box Office
at 407.849.2020 for specific details regarding your
event on-sale.
Group Sales:
Groups of 15 or more (unless otherwise specified)
will receive special discounts and benefits for select
Orlando Venues events. Call 407.849.2014 for more
information or to receive group ticketing information.
PROPER TICKETING PRACTICES:
In an effort to keep our patrons informed, we are
including information regarding proper ticketing practices.
Tickets should always be purchased from an authorized
ticket agent, i.e. the Amway Arena Box Office, Bob
Carr Performing Arts Centre Box Office or Ticketmaster
Tickets purchased from another source could be counterfeit
or stolen and therefore, will not be honored at our
venues. Ticket brokers are not recognized ticket agents
for the Orlando Venues If you purchased lost or stolen
tickets from an unauthorized ticket agent, you risk
being removed from the seats you are in, upon the
presentation of a replacement ticket by the legal
ticket holder.
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