GENERAL BOX OFFICE INFORMATION

The Amway Arena Box Office is located on the East side of the Amway Arena on Revere Street.Tickets for all Amway Arena events may be purchased by visiting the Amway Amway Arena Box Office, online at Ticketmaster.com, all area Ticketmaster centers (FYE) and by phone at 407.839.3900.

Amway Arena Box Office: 407.849.2020

Orlando Magic Ticketing Services: 407.89.MAGIC
or www.orlandomagic.com

Orlando Predators Ticketing Services: 407.648.4444
or www.orlandopredators.com

Hours of Operation:
Monday – Friday: 10 am – 6 pm and/or until one hour after event start time.
Saturday & Sunday: 3 hours prior to event start time through one hour after event start time (Hours of operation are subject to change, please call 407.849.2020 for verification)

Will Call:
Ticketmaster Will Call is available at least 90 minutes prior to show time. Please have proper ID available when picking up your tickets.

Box Office Parking:
For your convenience, there are complimentary 15 – minute parking spaces available on Alexander Place.

Payment Accepted:
Cash, Visa, MasterCard, American Express & Discover

AMWAY ARENA BOX OFFICE EVENT ON SALE GUIDELINES

With Paperless Ticket™ there is no waiting in will call lines. All it takes is a single swipe of the credit card used for purchase at the door of the venue and a photo ID check by door staff that leads to a quick, secure, and simple way to experience live entertainment. You will not receive paper tickets for Paperless Ticket™ events. Instead of going to the venue's Box Office Will Call window, you should go directly to the door, present a valid photo ID (such as a driver's license, state ID or passport) and swipe the credit card used to purchase tickets for entry. Your entire party must enter the venue at the same time. Tickets are non-transferable.

Virtual credit card users: please do not use your virtual credit card account number for any Paperless Ticket™ purchase as you will need to present your physical credit card at the time of entry.

If you no longer have the credit card used to purchase your tickets with Paperless Ticket™ as the delivery method, please complete the form on the "Ask a Question" tab so that a Customer Service Representative may assist you further

During select event on-sales, the box office will facilitate a lottery process called Random Number Distribution. This process provides the opportunity for those participating in the lottery, an equal chance to be the first in line. Please contact the Amway Arena Box Office (407.849.2020) to verify if your event will have a Random Number Distribution process. Please review the following guidelines as they will assist you with the on-sale process.

• Box Office accepts cash, AMX, DSC, MC and Visa.

• Patron must be a minimum of 12 years old to receive a line-up ticket.

• Typically one hour before on sale commences, (please verify with the Amway Arena Box Office for details) each person will be issued one line-up ticket and the matching stub will be entered into the random number drawing. If you are not present during the distribution process, you will not be issued a Line-up Ticket. Sorry, no exceptions.

• The beginning number will be drawn by someone in the line (preferably a small child).

• The line will then begin according to the number randomly selected.

• If you arrive after that time, patrons must take their position in the “Late Line”(which is at the end of the number line).

• A lottery ticket only guarantees a place in line and Orlando Venues Management discourages camping out on-site, which includes but not limited to parking lots and surrounding Orlando Venues property. The individual selected to draw the random number is not guaranteed to be first in line.
Orlando Venues Management reserves the right to refuse ticket service to anyone that violates any of these guidelines. Please contact the Amway Arena Box Office at 407.849.2020 for specific details regarding your event on-sale.

Group Sales:
Groups of 15 or more (unless otherwise specified) will receive special discounts and benefits for select Orlando Venues events. Call 407.849.2014 for more information or to receive group ticketing information.

PROPER TICKETING PRACTICES:
In an effort to keep our patrons informed, we are including information regarding proper ticketing practices. Tickets should always be purchased from an authorized ticket agent, i.e. the Amway Arena Box Office, Bob Carr Performing Arts Centre Box Office or Ticketmaster Tickets purchased from another source could be counterfeit or stolen and therefore, will not be honored at our venues. Ticket brokers are not recognized ticket agents for the Orlando Venues If you purchased lost or stolen tickets from an unauthorized ticket agent, you risk being removed from the seats you are in, upon the presentation of a replacement ticket by the legal ticket holder.