DISABLED SERVICES

PATRONS WITH DISABILITIES INFORMATION

Orlando Venues schedules, operates and maintains the City’s public assembly facilities. Its mission is to provide a broad spectrum of entertainment including theatrical, cultural and sporting events that will attract people from all ethnic groups and ages. By making its facilities “user friendly” to patrons, Orlando Venues strives to provide the community with a clean, pleasant and safe environment to come together with their families and peers for the purpose of entertainment and public forum.We are dedicated to providing enjoyment of our events for current and potential patrons including the disabled in our community. To achieve this, we have reviewed the Americans with Disabilities Act (ADA) and worked with several disabled agencies to review our building for compliance and to establish policies and procedures to address the needs of the disabled community.

Disabled Parking Information
Lots #1, 5, 6, and CP Garage I and CP Garage II have spaces that are designated for disabled parking and provide the best access to the facilities (see Parking Map). The closest available parking to the disabled entrance of the Bob Carr Performing Arts Centre is in Lot #5 or in the CP Garage I, located on Revere Street. Lot #5 has 50 oversized parking spaces for the disabled.

There are approximately 50 spaces available for disabled reserved parking in Lot 5. Disabled persons must be able to present a disabled placard along with their pre-paid parking permit to gain entry into the lot on the day of the event. Pre-paid permits for disabled designated parking spaces will not be honored without the Disabled Placard. All other disabled parking spaces in Lot 1, Lot 5, Lot 6, CP Garage I and CP Garage II are available on a first come first serve, cash only basis on the day of the event.
All disabled patrons are required to pay for parking with only the following exceptions. Disabled patrons exempt from paying parking fees are those in a wheelchair accessible van with wheelchair ramp, and/or those with physical hand controls and/or those with a Florida Toll Exemption Card. For information regard Florida Toll Exemption Permits contact the Commission for the Transportation Disadvantaged at 1-800-983-2435. No other exceptions apply.

DISABLED PATRON PARKING EXEMPTIONS:
Disabled patrons exempt from paying parking fees are those in a wheelchair accessible van with wheelchair ramp, and/or those with physical hand controls and/or those with a Florida Toll Exemption Card. For information regarding Florida Toll
Exemption Permits contact the Commission for the Transportation Disadvantaged at
1-800-983-2435. No other exemptions apply.

Disabled patrons meeting the criteria above, must call the Amway Center box office at 407.440.7900 no later than 5 pm the day prior to event and the box office will issue
the appropriate parking pass.

Amway Center Entry
There is a disabled entrance on the East side of the Amway Center. From this entrance, patrons may take an elevator to the concourse level for easy access to the seating area.

Box Office
All Box Office sellers have received instructions regarding the proper procedures for selling tickets to disabled patrons. Seating arrangements are discussed with each patron.

Box Office Windows
The Box Office is located at the north side of the Amway Center and is easily accessible from the street or the parking lots. There are complimentary 15 – minute parking spaces available on Church Street. All ticket windows are covered in the event of inclement weather.

Braille
All restroom entrances and elevators are marked in Braille.

Disabled Seating Information
Ticket information for disabled seating is available by calling 407.440.7900.

Disabled Seating Ticket Availability

1. Floor Seating
Floor Seats will be held as long as comparable seating is available.

2. Wheelchair Seating
Designated seating for wheelchair patrons allows one companion seat per wheelchair patron and is available until general seating is sold out.

3. Additional Seating
Limited additional seats for guests of wheelchair patrons, visual impairments and mobility impairments will be held until the day of the show or until general seating is sold out. Seats will be released the day of the show in a percentage equal to the amount of total capacity used.

Elevators
The Amway Center has fourteen (14) accessible elevators available for guests with disabilities.

• There are six (6) accessible public elevators, located in the NE, NW, and SW corners of the building. These elevators provide access to all levels.

• There are also two (2) accessible elevators for guests with disabilities on the east side of the building, providing service to the Founders, Terrace, and Mezzanine Levels, and two (2) accessible elevators for guests with disabilities on the west side of the building, providing service to the Event, Founders, Terrace, and Mezzanine Levels.

• There are also four (4) accessible elevators for guests with disabilities in the NE, NW, SE, and SW corners of the Club Level that provide access from the Club Level down to the loge and club seating areas. Event Staff
The Amway Center is staffed with trained professionals who are knowledgeable and sensitive to the needs of the disabled community. This group includes Emergency Medical Technicians from the Orlando Fire Department, Orlando Police Officers, Guest Relations Personnel and a fulltime staff that can offer special assistance to all patrons.

Hearing Assistance
Assistive Listening Devices are available for loan at either one of the Silestone Guest Assistance stations located on the north end of the Terrace Level (Level 3), at section 111 and Promenade Level (Level 5) at section 219. Guests will be required to leave a driver’s license or photo government-issued ID card at Silestone Guest Assistance when checking out a device, to be returned when the device is checked in at Silestone Guest Assistance. Guests have a choice of an ear speaker, stereo headset, stetoclip or neckloop.Mobility Impaired Seating
Wheelchair accessible and companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of an array of prices, amenities, and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. For more information, please call 866.857.7077 or TDD/TTY 407.916.2668.

Phone Orders
Phone orders are accepted until 24 hours prior to an event or until the event is sold out. To place an order, call 407.440.7900. Customers may pay with MasterCard, Visa, American Express or Discover. (No C.O.D. orders will be accepted). Orders received seven working days prior to the event may be mailed at the customer’s request. Any remaining orders, or orders received less than seven working days prior to an event, will be held at the Will-Call window for pick up. There is a $6.00 handling fee per order. Patrons should have the following information available when placing the call:
-Name, date, and time of event for which they wish to purchase tickets.
-Credit card number and expiration date.
-Full name as it appears on the card.
-Complete mailing address to which the tickets are to be sent.

Relocations
Relocations should be handled with the assistance of an Usher Supervisor only.

Restrooms
Large restrooms with disabled facilities are located in each corner of the arena on the concourse level. Restrooms are clearly marked and are located behind the red walls. Each restroom is equipped with disabled stalls with grab bars and 36” wide doors. There are disabled restrooms on the skybox level next to the public elevators and southwest corner.

Restroom – Companion Assisted
A restroom is available in the EMT office on the east end of the concourse behind sections 106/107 for individuals wishing to have a companion assist them. (The EMT office is located to the right as you get off the disabled elevator).

Sign Language
The Amway Center can arrange, with advance notice, interpretive services for concerts and family shows. Patrons can call the box office at 866.857.7077 or TDD/TTY 407.916.2668.

Special Service Animals
Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside the Amway Center. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating.

Ticket Prices
Disabled seating locations are available in almost all price ranges when an event goes on sale.

Ushering
It can be arranged to have an usher meet visually impaired patrons outside the building and assist them to their seats as well as back and forth to the restroom facilities, concession and novelty stands. Please request these services when arranging for the tickets through our box office or call 407.440.7900 which is our ticket information phone number.

Water Fountains
Wheelchair-accessible water fountains are located on the East and West ends of the main concourse. Cups are available in the First Aid Room located on the East end and at the Information Booth located at the West end of the arena concourse for patrons with limited mobility.

Wheelchairs
A limited number of wheelchairs are available at the First Aid Room located on the East end of the arena concourse. Patrons may use these wheelchairs to assist them to their seats or request that an EMT give them an escort. Patrons should contact a ticket taker or usher upon entering the arena to make these accommodations.

Wheelchair Seating
Wheelchair accessible and companion seats are available at locations dispersed throughout Amway Center, offering guests the choice of an array of prices, amenities, and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. For more information, please call 866.857.7077 or TDD/TTY 407.916.2668.

Window Sales

Tickets may be purchased from the Amway Center Box Office located on the north side of the Amway Center. Box Office hours are from 9:00am to 6:00pm, Monday through Friday. Complimentary 15 - minute parking is available for ticket purchasers. Night-of-show box office hours are three (3) hours before show time and until 30 minutes after the show begins. If tickets are still available on the night of the show, they can be purchased from any of the box office windows. Patrons must specify their needs for disabled seating in either wheelchair or impairment sections.