FREQUENTLY ASKED QUESTIONS
The Amway Arena

ADDRESS/TELEPHONE/INTERNET FOR EXECUTIVE OFFICE
ANIMALS
ARENA CLUB – CANON BUSINESS SOLUTIONS CLUB
ATM MACHINES
BAGS, BACKPACKS AND PURSES
BOX OFFICE
CAMERA AND VIDEO EQUIPMENT
CHILD TICKET POLICY

CONCESSIONS
CREDIT CARD POLICY
DIRECTIONS
DOORS OPEN
ELEVATORS
EMERGENCY EVACUATION
FIRST AID STATIONS
GROUP TICKETS
GUEST CONDUCT
LOST AND FOUND
MERCHANDISE/SOUVENIRS
MONTE CRISTO CLUB
ORLANDO MAGIC
ORLANDO PREDATORS
ORLANDO SHARKS

PARKING
RECYCLING PROGRAM
RE-ENTRY POLICY

RESTROOMS (PUBLIC)
SCOREBOARD MESSAGES
SEARCH PROCEDURES
SEATING CAPACITY
SEATING CHARTS
SECURITY
SMOKING POLICY
STOLEN TICKETS
STROLLERS
SUITES
TICKET FRAUD
TICKET INFORMATION
WILL CALL

ADDRESS/TELEPHONE/INTERNET FOR EXECUTIVE OFFICE
Orlando Venues
600 West Amelia Street
Orlando, Florida 32801
407.849.2000
www.orlandovenues.net
The Orlando Venues is comprised of six venues including Amway Arena, Bob Carr Performing Arts Centre, Orlando Citrus Bowl Stadium, Mennello Museum and Tinker Field. Back to Top

ANIMALS
The Orlando Venues welcomes Guide or Assistance Dogs utilized by the disabled or visually impaired. All other animals are prohibited. Back to Top

CANON BUSINESS SOLUTIONS CLUB
Membership to the Canon Business Solutions Club at the Amway Arena is exclusive to Orlando Magic Season Ticket Holders and other VIPs. The Canon Business Solutions Club offers a unique full buffet dining experience and full bar, with reservation and guest privileges. Special requests are the clubs’ specialty. For more information regarding membership and privileges, please call 407.849.2050 ext. 2091. Back to Top

ATM MACHINES
For your convenience, Fairwinds Credit Union ATM machines are located on the concourse level at the west end of the Amway Arena. They are located directly behind Sections 106 and 107 on the concourse. There is also a Fairwinds Credit Union ATM machine outside the Amway Arena. It is located on the east side of the building in front of the box office windows. Back to Top

BAGS, BACKPACKS AND PURSES
For security purposes, only small personal bags (purses, baby bags, etc.) will be permitted at Orlando Venues venues and may be subject to search at all entrances. Large bags, coolers, and backpacks are not permitted. There are no storage lockers on the premises. Please make sure that you leave all unnecessary items in your vehicle. Back to Top

BANNERS AND SIGNS
Banners and signs are permitted at Orlando Venues venues and may not exceed three feet in height and a reasonable length. Banners and signs may not be hung or fastened anywhere in the Amway Arena. Poles to display banners or flags are prohibited. Banners and signs must not be commercial in nature, obscene in any way or cause any disturbance with other fans. The Orlando Venues reserves the right to remove any banner or sign. Back to Top

BOX OFFICE
The Amway Arena box office hours of operation are Monday through Friday from 10 am to 6 pm and three (3) hours prior to any event. The Amway Arena box office accepts cash, Visa, MasterCard, American Express, and Discover. For more information, please call 407.849.2020 and select “5”. Back to Top

CHILD TICKET POLICY
The Amway Arena requires children that have reached their 2nd birthday by the date of the show to have a ticket for entry. Please check in advance by calling 407.849.2020 and select “5.” Age requirements may vary with each show. Back to Top

CAMERA AND VIDEO EQUIPMENT

Orlando Magic Games

Small cameras are permitted in the Amway Arena. Small, personal video cameras are permitted for videotaping pregame, halftime, and postgame activities. Under no circumstance is the basketball game itself allowed to be videotaped. Anyone observed videotaping the basketball game will be asked to remove the camera from the Amway Arena. All professional cameras and video equipment (members of the media or freelance journalists) must be credentialed through the Orlando Magic communications department by calling 407.916.2623.

Non-Magic Events

Please call the Amway Arena box office at 407.849.2020 for specific event camera policies. Back to Top

CONCESSIONS
Concession stands are located throughout the Amway Arena on the concourse. Hot dogs, popcorn, cotton candy, nachos, combo meals, chips, peanuts and candy can be found in designated concession stand stations. Bottled water, soft drinks, and cold draft beer accompany the wide range of food selections. Back to Top

  • A Bunch of Hot Dogs serving gourmet hot dogs of all kinds is located behind Section 103.

  • Pizzeria Uno serving Chicago Style Pizza is located behind Sections 218 and 236.
  • Subway serving fresh submarine sandwiches is located behind Sections 219 and 201.
  • Hoopla Grill serving hamburgers, hot dogs, chicken tenders, french fries, chips, soft drinks and cold beer is located behind Section 116.
  • Barnie’s Coffee and Tea serving gourmet coffee and coolattas is located behind Sections 105 and 108.
  • Time-Out Lounge is a full-service liquor bar serving assorted wines, select import draft and bottled beer, frozen drinks, soft drinks, and bottled water is located behind Sections 108 and 119.
  • Johnny River’s Smokehouse serving bourbon chicken and Cajun rice, pulled pig hoagies, chips, soft drinks and cold beer is located behind Sections 207 and 225.
  • The Carvery serving assorted carved sandwiches, roast beef, turkey, prime rib, and tenderloin, is located behind Sections 103 and 114.
  • City Deli serving Philly cheese steaks, beef and chicken fajita wraps, and nachos supreme is located behind Section 104.
CREDIT CARD POLICY
The Orlando Venues accepts American Express, MasterCard, Visa and Discover credit cards. Credit Cards are not accepted at the Concession Stands (food and beverage) at the Amway Arena, but are accepted at the retail stands. Back to Top

DIRECTIONS

Amway Arena & Bob Carr Performing Arts Centre Directions
Locations North of Orlando (Daytona Beach)

1.) Take Interstate 4 West
2.) Take Exit #84 (Colonial Drive/SR 50)
3.) Proceed across Colonial Drive (SR 50) to Hughey Avenue
4.) Turn right onto Livingston Street
5.) Main Parking Lot will be on your right

Locations South of Orlando (Disney World)

1.) Take Interstates 4 East
2.) Take Exit #83B (Amelia Street/Orlando Venues)
3.) Turn left onto Livingston Street
4.) Main Parking Lot will be on your right

Orlando International Airport
1.) Take SR 436 North to East/West Expressway (408)
2.) Head West on the East/West Expressway to Interstate 4
3.) Head East on Interstate 4
4.) Take Exit #83B (Amelia Street/Orlando Venues)
5.) Turn left onto Livingston Street
6.) Main Parking Lot will be on your right

Locations East of Orlando (Cocoa Beach)
1.) Take the Beeline West to Interstate 4
2.) Head East on Interstate 4
3.) Take Exit #83B (Amelia Street/Orlando Venues)
4.) Turn left onto Livingston Street
5.) Main Parking Lot will be on your right

Locations from Florida’s Turnpike

1.) Follow Florida’s Turnpike to Interstate 4
2.) Head East on Interstate 4
3.) Take Exit #83B (Amelia Street/Orlando Venues)
4.) Turn left onto Livingston Street
5.) Main Parking Lot will be on your right

Orlando Citrus Bowl Directions

1.) I-4 to Exit #80B (441 / Orange Blossom Trail North)
2.) Take 441 to South Street
3.) Turn left on to South Street & follow signs to parking areas

Back to Top

DISABLED GUEST ACCESSIBILITY

The Orlando Venues is wholly dedicated to serving the needs of our disabled patrons, and ensuring that their entertainment experience is as memorable as possible.
The Orlando Venues provides disabled parking options at the following parking lots (also designated on map below):
LOT 1, CPF I Garage, CPF II Garage, LOT 5, LOT 6, the Courthouse Garage, and the lot directly in front of the Amway Arena Box Office, when available.

Patrons are encouraged to plan accordingly for parking on the day of their event, and to check the Orlando Venues website regularly for event parking alerts.

The Amway Arena seating for patrons in wheelchairs is located on the top row of our lower bowl level unless otherwise stated.  Patrons with limited mobility who require special seating are encouraged to call the Box Office to speak with a ticketseller for more information.  The Box Office can be reached at 407.849.2020.


Back to Top

DOORS OPEN
Doors open one hour prior to show time or unless otherwise stated. Please contact the Amway Arena box office for specific shows at 407.849.2020 and select “5.” Back to Top

ELEVATORS
Elevators are located on the east side of the Amway Arena for those guests who cannot navigate the stairs on either the north or south sides of the Amway Arena. These elevators are found by entering the double glass doors directly to the right of the box office windows. Back to Top

EMERGENCY EVACUATION
In the event of an emergency during a game, the Orlando Magic staff will utilize the public address system in the Amway Arena to inform our guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage. Back to Top

FIRST AID STATIONS
The First Aid Office is located on the main concourse at the east side of the Amway Arena behind Sections 107 and 108. Back to Top

GROUP TICKETS
If you’ve ever thought about bringing a group to one of our signature group shows, now’s the time! The Orlando Venues offers group shows such as Disney On Ice, Ringling Bros and Barnum & Bailey, Superbowl of Motorsports, Stars On Ice and the annual Celebrity Mascot Games, just to name a few. Call the Group Services Department today at 407.849.2014. Back to Top

GUEST CONDUCT
The Amway Arena is committed to providing a fun, entertaining, exciting and safe environment for all of our guests. Those guests interfering with the event or causing offense to other guests may be asked to leave the facility and may be subject to prosecution. Back to Top

LOST AND FOUND
If you lose an item during an event, please contact the Orlando Police Department Office located on the east concourse near Sections 107 and 108. Found items can be turned into the Orlando Police Department Office on the east concourse. Unclaimed items will be donated to charity after 30 days. For assistance, please contact the Amway Arena Security Control office at 407.849.2085. Back to Top

LOST TICKETS
Please contact the Amway Arena box office with regards to any lost tickets.
Back to Top

MERCHANDISE/SOUVENIRS
Merchandise and souvenirs are available throughout the Amway Arena during various events.
Back to Top

MONTE CRISTO CLUB
The Amway Arena is home to Orlando’s exclusive members-only club, bar and full-service cigar lounge. Individual and Corporate memberships are available on an annual basis. For more information regarding membership and membership privileges, please contact 407.650.3540. Back to Top

ORLANDO MAGIC
The Amway Arena is home to the NBA’s Orlando Magic. For more information on the Orlando Magic, please visit www.orlandomagic.com or call 407.89.MAGIC.
Back to Top


PARKING
Parking is available for all Orlando Magic games. There are 3,500 on-site spaces to choose from, as well as more than 7,000 spots within a one-mile area.Click here for more parking information Back to Top

RECYCLING PROGRAM
Next time you’re at Amway Arena cheering on the Blue and White, take time to Think Green®. The Orlando Magic, in partnership with Waste Management and the City of Orlando, has brought “single-stream” recycling to the Amway Arena.

Waste Management’s recycling program uses advanced technology that allows you to deposit all of your recyclables in one container. You can toss into one of our 62 convenient recycling containers:

Paper: Programs, schedules, posters/signs, milk and juice cartons, newspaper, magazines, coffee cups (no lids or straws), popcorn boxes (must be empty).

Plastic: Water bottles, soda bottles, cups (no lids or straws), beer containers.

Aluminum drink cans.

· Glass bottles


Please help us also keep trash out of the recycling containers. As a general rule, food containers or items that have food on them cannot be recycled (with the exception of completely empty popcorn boxes).

We hope that you will join the Magic in recycling at the Amway Arena. Single-stream recycling is a slam dunk.

RE-ENTRY POLICY
Guests may not re-enter the Amway Arena and are strictly limited to emergencies only. Back to Top

RESTROOMS (PUBLIC)
Public restrooms are conveniently located behind the red tiled walls in each corner of the Amway Arena. All restrooms have diaper-changing stations available and are accessible to guests with disabilities. Back to Top

SCOREBOARD MESSAGES
Have a message for a special someone that you want played during halftime of an NBA game? Whether it is a birthday, anniversary, or just a welcome message, say it in style! For an investment of just $50 you can have your special message displayed. To place your message, contact the Orlando Magic at 407.916.2674. Back to Top

SEARCH PROCEDURES
In the interest of guest and staff safety, a search process is required by the Amway Arena and the National Basketball Association. The purpose of this search is to prevent guests from bringing into the Amway Arena unauthorized and prohibited items. guests who refuse to submit to either visual or pat down searches will be refused entry. Security personnel will conduct these searches. The guest must throw the prohibited item in the trash or return the item to their vehicle. Search sticks may be used to move items around, if necessary, the guest should remove items in question. Back to Top

SEATING CAPACITY
The Amway Arena has seating capacity for 17,282 guests for every Orlando Magic home basketball game. Back to Top

SEATING CHARTS
To see your seats online visit www.orlandovenues.net. Back to Top

SECURITY
The Amway Arena has implemented a number of additional security measures for the protection of everyone attending an event at our venues. We apologize for any inconveniences you may experience.
Please be aware of the following:
_ Patrons entering the Amway Arena may be subject to security checks by searches, pat downs, and/or metal detecting equipment.
_ Baby bags and purses will be allowed in, but will be inspected at all entrances.
_ Large bags, coolers, and backpacks will not be allowed to enter the building.
_ Upon exiting the Amway Arena, fans will not be allowed to re-enter for any reason.
Back to Top

SMOKING POLICY
Smoking is not permitted once inside the Amway Arena. There are designated, roped off areas in front of the North and South main door entrances. Back to Top

STROLLERS
Strollers are not permitted in the Amway Arena. Back to Top

SUITES
Luxury Suites are ideal for companies and individuals who wish to provide the best in sports and entertainment hospitality to their clients and employees. Benefits include 16 tickets to every Orlando Magic home game, premium in-suite catering and hospitality options, a television, wet bar/kitchenette with refrigerator, and phone service. Suite Holders also receive access to tickets for other events held at the Amway Arena, such as concerts, Ringling Bros. and Barnum and Bailey Circus and ice-skating shows. For more information, please contact a Corporate Partnership Representative at 407.916.2720. Back to Top

TICKET FRAUD
Ticket fraud includes, but is not limited to, misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revoking of tickets or ejection. Back to Top

WEB SITE
Please visit the official Orlando Venues Internet site, at www.orlandovenues.net, for the latest event information, Orlando Magic, Orlando Predators and Orlando Sharks team schedules and other information relating to the Orlando Venues. Back to Top

WILL CALL

For your convenience, guests may pick up tickets at box office Will Call or Ticketmaster kiosks, located on the east side of the Amway Arena. Guests will be required to present a valid photo I.D. and may pick up tickets starting 90 minutes prior to show time. Back to Top