FREQUENTLY ASKED QUESTIONS
BOB CARR PAC

ADDRESS/TELEPHONE/INTERNET FOR EXECUTIVE OFFICE
ANIMALS
ATM MACHINES
BAGS, BACKPACKS AND PURSES
BOX OFFICE
CAMERAS AND VIDEO EQUIPMENT
CHILD TICKET POLICY
CONCESSIONS
CREDIT CARD POLICY
DIRECTIONS
DISABLED GUEST ACCESSIBILITY
DOORS OPEN
ELEVATORS
EMERGENCY EVACUATION
FIRST AID STATIONS
GROUP TICKETS
GUEST CONDUCT
LOST AND FOUND
LOST TICKETS
MERCHANDISE/SOUVENIRS
PARKING
RESTROOMS (PUBLIC)
SEARCH PROCEDURES
SEATING CAPACITY
SEATING CHARTS
SECURITY
SMOKING POLICY
STROLLERS
TICKET FRAUD
WEB SITE


ADDRESS/TELEPHONE/INTERNET FOR EXECUTIVE OFFICE
Bob Carr Performing Arts Centre
401 West Livingston Street
Orlando, Florida 32801
407.440.7000
Venue: 407.849.2577
www.orlandovenues.net
The Orlando Venues is comprised of 6 venues including Amway Center, Bob Carr Performing Arts Centre, Florida Citrus Bowl Stadium, Tinker Field, Harry P. Leu Gardens and Mennello Museum.

ANIMALS
The Orlando Venues welcomes Guide or Assistance Dogs utilized by the disabled or visually impaired. All other animals are prohibited.

ATM MACHINES
For your convenience, an ATM on the main floor center lobby.

BAGS, BACKPACKS AND PURSES
For security purposes, only small personal bags (purses, baby bags, etc.) will be permitted at Orlando Venues venues and may be subject to search at all entrances. Large bags, coolers, and backpacks are not permitted. There are no storage lockers on the premises. Please make sure that you leave all unnecessary items in your vehicle.

BOX OFFICE
Doors open one hour prior to show time or unless otherwise stated. Please contact the Amway Center box office for specific shows at 407.440.7900.

CAMERAS AND VIDEO EQUIPMENT
Camera and video equipment policies vary per show. Please call the Amway Center box office for camera and video equipment policies at 407.440.7000.

CHILD TICKET POLICY
The Bob Carr Performing Arts Centre requires children that have reached their 2nd birthday by the date of the show to have a ticket for entry. Please check in advance by calling 407.849.2020 and select “5.” Age requirements may vary with each show.

CONCESSIONS
A variety of concession items are available during events.

CREDIT CARD POLICY
The Orlando Venues accepts American Express, MasterCard, Visa and Discover credit cards. Credit Cards are not accepted at the Concession Stands (food and beverage).

DIRECTIONS
Bob Carr Performing Arts Centre Directions
Locations North of Orlando (Daytona Beach)
1.) Take Interstate 4 West
2.) Take Exit #84 (Colonial Drive/SR 50)
3.) Proceed across Colonial Drive (SR 50) to Hughey Avenue
4.) Turn right onto Livingston Street
5.) Main Parking Lot will be on your right

Locations South of Orlando (Disney World)
1.) Take Interstates 4 East
2.) Take Exit #83B (Amelia Street/Orlando Venues)
3.) Turn left onto Livingston Street
4.) Main Parking Lot will be on your right

Orlando International Airport
1.) Take SR 436 North to East/West Expressway (408)
2.) Head West on the East/West Expressway to Interstate 4
3.) Head East on Interstate 4
4.) Take Exit #83B (Amelia Street/Orlando Venues)
5.) Turn left onto Livingston Street
6.) Main Parking Lot will be on your right

Locations East of Orlando (Cocoa Beach)
1.) Take the Beeline West to Interstate 4
2.) Head East on Interstate 4
3.) Take Exit #83B (Amelia Street/Orlando Venues)
4.) Turn left onto Livingston Street
5.) Main Parking Lot will be on your right

Locations from Florida’s Turnpike
1.) Follow Florida’s Turnpike to Interstate 4
2.) Head East on Interstate 4
3.) Take Exit #83B (Amelia Street/Orlando Venues)
4.) Turn left onto Livingston Street
5.) Main Parking Lot will be on your right

Florida Citrus Bowl Directions
1.) I-4 to Exit #80B (441 / Orange Blossom Trail North)
2.) Take 441 to South Street
3.) Turn left on to South Street & follow signs to parking areas


DISABLED GUEST ACCESSIBILITY
Disabled guests may access ramps on the East and West main entrances. The West ramp provides access to the box office off of the main plaza. On the East side off the Bob Carr Plaza, disabled patrons may gain access through the marked door. This entrance allows disabled patrons access to the premium seating area. The Bob Carr can accommodate a wheel chair and companion, as well as patrons with limited mobility. Limited mobility patrons may also enter the West side of Bob Carr to access the premium seating area. For hearing impaired patrons, guest Relations offers Sonic Ear that can be checked out by patrons to give them a direct sound feed to earphones.
During Broadway shows, patrons can request a signed performance from the Broadway office by dialing 407 423.9999. Requests must be made four weeks prior to the show.

DOORS OPEN
Doors open one hour prior to show time or unless otherwise stated. Please contact the Amway Center box office for specific shows at 407.440.7900.

ELEVATORS
The Bob Carr has one elevator in the front of house/lobby area and is located on the East side of the lobby near the entrance.

EMERGENCY EVACUATION
In the event of an emergency, the Bob Carr Performing Arts Centre staff will inform our Guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.

EMPLOYMENT
Please visit our Job Postings Section here

FIRST AID STATIONS
The Bob Carr Performing Arts Centre has an Emergency Medical Technician on duty from the Orlando Fire Department. Medical staff is stationed in the First Aid room, located on the East side of the first floor lobby. Bob Carr is also equipped with an AED in the First Aid room.

GROUP TICKETS
If you’ve ever thought about bringing a group to one our signature group shows, now’s the time! The Orlando Venues offers group ticket discounts to events like Care Bears Live, Bear in the Big Blue House, Dragon Tales, Sing Live and many more! Please call 407.440.7021 for more information. For Broadway group tickets, please contact Florida Theatrical Association’s group services department at 407.423.9999 x17

GUEST CONDUCT
The Orlando Venues is committed to providing a fun, entertaining, exciting and safe environment for all of our guests. Those guests interfering with the event or causing offense to other guests may be asked to leave the facility and may be subject to prosecution.

LOST AND FOUND
If you lose an item during an event, please visit Bob Carr Guest Relations. During business hours please call please contact Orlando Venues Security at 407.440.7010 to claim your lost item. Unclaimed items will be donated to charity after 30 days.

LOST TICKETS
In the event that you lose your tickets, please contact the organization through which you purchased your tickets, either the Amway Center Box Office or Ticketmaster. If you purchased your tickets through the box office, please call 407.440.7900. If you purchased your tickets through any Ticketmaster ticketing services, please call 407.839.3900.

MERCHANDISE/SOUVENIRS
Merchandise and souvenirs are available during select events.

PARKING
The Bob Carr Performing Arts Centre has parking available for its patrons. Click here for additional parking information.

RESTROOMS (PUBLIC)
Bob Carr Performing Arts Centre has three women’s restrooms (East/West and center) on the main floor of the lobby and one gentlemen's restroom (center). On the mezzanine level, there is a women’s restroom (West side) and men’s restroom (East side). In the rear of the balcony center, is a men's restroom and a women’s restroom on the West side.

SEARCH PROCEDURES
In the interest of guest and staff safety, a search process is required by the Orlando Venues. The purpose of this search is to prevent guests from bringing into the Bob Carr Performing Arts Centre unauthorized and prohibited items. guests who refuse to submit to either visual or pat down searches will be refused entry. Security personnel will conduct these searches. The guest must throw the prohibited item in the trash or return the item to their vehicle. Search sticks may be used to move items around, if necessary. Any items in question should be removed by the Guest.

SEATING CAPACITY
The Bob Carr Performing Arts Centre has seating capacity for 2,431 guests.

SEATING CHARTS

Click here for Bob Carr Performing Arts Centre seating chart.

SECURITY
The Bob Carr Performing Arts Centre has implemented a number of additional security measures for the protection of everyone attending an event at our venues. We apologize for any inconveniences you may experience.
Please be aware of the following:
_ Patrons entering the Bob Carr Performing Arts Centre may be subject to security checks by searches, pat downs, and/or metal detecting equipment.
_ Baby bags and purses will be allowed in, but will be inspected at all entrances.
_ Large bags, coolers, and backpacks will not be allowed to enter the building.
_ Upon exiting the Bob Carr Performing Arts Centre , fans will not be allowed to re-enter for any reason.

SMOKING POLICY
Smoking is not permitted inside Bob Carr Performing Arts Centre.

STROLLERS
Strollers are not permitted in the Bop Carr Performing Arts Centre.

TICKET FRAUD
Ticket fraud includes, but is not limited to, misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revoking of tickets or ejection.

WEB SITE
Please visit the official Orlando Venues Internet site, at www.orlandovenues.net, for the latest event information and other information relating to the Orlando Venues.

WILL CALL
Will Call purchases made through Ticketmaster can be picked up at the Bob Carr Performing Arts Centre box office beginning 90 minutes prior to an event.